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Customer Service
Customer service is the heart of all business success. This comprehensive Customer Service course is designed to empower participants with the tools and techniques necessary to deliver exceptional service experiences. Throughout this course, learners will engage in practical, real-world scenarios that highlight the importance of effective communication, problem-solving, and customer relationship management. Participants will explore the key components of customer service excellence, including how to handle difficult situations with grace, develop lasting customer relationships, and improve overall customer satisfaction.
Advanced modules will dive deeper into the psychology of customer interactions, teaching participants to anticipate needs and exceed expectations in a variety of service settings. By the end of this course, attendees will have a strong foundation in the principles of customer service excellence, equipped with the skills to enhance their career and contribute to the success of their organization.
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WSQ - Mastering the Art & Science of Working with People & Teams using DISCAsiaPlus
This WSQ course equips leaders and HR professionals with advanced strategies to enhance leadership development and team dynamics using the DISCAsiaPlus model. Through a combination of personality assessments and communication techniques, participants will learn to design leadership programs that incorporate diverse leadership styles, behavioral tendencies, and motivational theories. The course also focuses on buildin....$1,200.00 (GST-exclusive)$1,308.00 (GST-inclusive) -
Increase Your Business with Excellent Customer Service
Discover the critical techniques for delivering outstanding customer service, a key element that can significantly increase your business's success. This comprehensive course delves deep into the proven strategies for enhancing service delivery, ensuring customer loyalty, and fostering positive customer relationships. Dealing with angry and abusive customers can be daunting. Equip yourself with the skills and strate....$300.00 (GST-exclusive)$327.00 (GST-inclusive)
