Customer Service

Customer service is the heart of all business success. This comprehensive Customer Service course is designed to empower participants with the tools and techniques necessary to deliver exceptional service experiences. Throughout this course, learners will engage in practical, real-world scenarios that highlight the importance of effective communication, problem-solving, and customer relationship management. Participants will explore the key components of customer service excellence, including how to handle difficult situations with grace, develop lasting customer relationships, and improve overall customer satisfaction.

Advanced modules will dive deeper into the psychology of customer interactions, teaching participants to anticipate needs and exceed expectations in a variety of service settings. By the end of this course, attendees will have a strong foundation in the principles of customer service excellence, equipped with the skills to enhance their career and contribute to the success of their organization.

WSQ - Mastering the Art & Science of Working with People & Teams using DISCAsiaPlus

Mastering the Art & Science of Working with People & Teams” is designed to help professionals at all levels strengthen their leadership capabilities and enhance team collaboration in today’s fast-paced work environment. By leveraging the DISCAsiaPlus model, this course provides actionable insights into personality-driven behaviors, empowering participants to lead with authenticity, adaptability, a....

$1,200.00 (GST-exclusive)
$1,308.00 (GST-inclusive)
Increase Your Business with Excellent Customer Service

3 Review(s)

Discover the critical techniques for delivering outstanding customer service, a key element that can significantly increase your business's success. This comprehensive course delves deep into the proven strategies for enhancing service delivery, ensuring customer loyalty, and fostering positive customer relationships. Dealing with angry and abusive customers can be daunting. Equip yourself with the skills and strate....

$300.00 (GST-exclusive)
$327.00 (GST-inclusive)

About Us

Tertiary Courses, founded in 2014, specializes in providing modular, skill-based courses tailored to Industry 4.0. We are WSQ Approved Training Organization (ATO), and IBF Approved ATO.. We are also Authorized Microsoft Learning Partner, Autodesk Authorized Training Center (ATC), Pearson Vue Authorized Test Center and Kryterion Authorized Testing Center. We offer a comprehensive range of training, certification prep and certification exam services. Additionally, we are a registered supplier with Singapore GeBiz, further solidifying our position as a trusted educational institution in the region.

Training Grants and Subsidies

We have various grants and subsidies for different courses. Please check the respective funding available on individual course page.

WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
SGTech STAR Fund: SGTECH members enjoy $500 grant per pax for SGTech STAR courses