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Course Details
Topic 1 AI ChatBot 101
- What are Chatbots?
- Types of Chatbots
- Benefits of AI Chatbots
- Principles of Chatbot Design
- Tools/Frameworks for Chatbot
- Introduction to Google Cloud and Dialogflow
Topic 2: AI Chatbot Development with Dialogflow
- Agents
- Intents & Entities
- Actions & Parameters
- Responses
- Rich Messages & Custom Payload
- Follow Up Intents & Contexts
- Events
- Fulfilment
Topic 3: Chatbot Implementation Plan
- Platforms Integration
- Chatbot Implementation Strategy
- Design Thinking Methodology
Topic 4: Chatbot Evaluation and Analytics
- Chatbot Metrics and Analytics
- Chatbot Monitoring & Improvement
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 21-65 years old
Minimum Software/Hardware Requirement
Software:
You can download and install the following software:
Hardware: Windows and Mac Laptops
SSG Training Grant
SSG TG is $15 per pax. Net fee after SSG TG is $309.82. Absentee Payroll is not eligible.
Steps to Apply Skills Future Claim
- The staff will send you an invoice with the fee breakdown.
- Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
- Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
- Upload your invoice and click ‘Submit’
Get Additional Course Fee Support Up to $500 under UTAP
The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).
For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
Steps to Apply UTAP
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Note
- SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
- All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
- An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
- UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
- UTAP support amount will be paid to training provider first and claimed after end of class by learner.
Job Roles
- Chatbot Developer
- Content Strategist
- Customer Experience Manager
- Digital Marketing Specialist
- AI Solutions Architect
- Technical Writer (for chatbot scripts)
- Customer Support Manager
- UX Designer
- Product Manager
- Digital Transformation Specialist
- CRM Specialist
- E-commerce Operations Manager
- IT Project Manager
- Business Analyst (focusing on customer engagement)
- User Interface Designer (for chat interfaces)
Trainers
Dr. Mak Wai Keong : Dr. Mak Wai Keong has a Doctor of Education (EdD.) and has completed his Masters of Science (MSc) degree in Management of Technology in 2000 at the National University of Singapore. In 1994, he obtained his Bachelor of Science (Merit) in Chemistry and Mathematics from the National University of Singapore.
Upon graduation with a BSc degree, he started his career in the area of training and multimedia development, and set up a company in 1997 to focus on multimedia training development for the telecommunications and semi-conductor industries. Being passionate in research and training, and educating the youth, he then moved to the academic and research domains as a lecturer at Temasek and Ngee Ann Polytechnic. His research capacity started at SIM University as a Research Associate, and National Institute of Education (Centre for Research in Pedagogy and Practices (CRPP). He was able to apply his experience in Learning Technology areas at the Singapore Polytechnic and Yale-NUS College where he was the Associate Director for Educational Resources & Technology.
Dr. Mak last appointment was at the Institute for Adult Learning, Innovation Lab (iN.LAB) as the Senior Learning Innovator before starting out on his own. He curated 4 major programs for iN.LAB, namely InnovByte, InnovLogue, InnovJam and InnovPlus.
He is author and co-author of numerous international journal and conference papers. Currently, he is the Group CEO of Edtrix Group – comprises Edtrix Solutions Pte. Ltd., Edtrix Innovation Pte. Ltd., Edtrix Enterprise Pte. Lte. and SmartzWerkz Pte. Ltd. His work involves research and development in Learner (and Gamer) Profiling (a psychometric tool that purports one’s learning preference) through Block Chain, Artificial Intelligence (Data, Textual, Auditory and Video [DTAV] Analytics), Supervised, Unsupervised and Reinforcement Learning. He is also into Conscious and Unconscious Learning through Games. He is currently working on various AI projects with Lee Kong Chian School of Medicine, GSK Singapore, as well as consultancy work with SIM GE and ITE College East. He has also extended his skills and knowledge in this area through various consultancy works. Edtrix Solutions is a reseller and distributor of iSpringSolutions software in Singapore
Truman Ng: Truman Ng is a ACTA certified trainer that graduated with Bachelor Degree in Electrical Engineering from NUS in year 2002. He designed Artificial Intelligence (AI) controller for DC-DC Power Convertor by using Fuzzy Logic and Neural Network (NN) as his university Final Year Project.
Truman has over 15 years project experiences across Database & Web Design, PLC machinery, Data Center Design , Structure Cabling System(SCS) and Enterprise Network Design and Implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual team from the US in handling network design and projects in the States.
Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of Cloud SaaS, IaaS & PaaS and Software Defined Network (SDN), VoIP and Internet Security. He was engaged by Huawei Global Training Center to provide 60+ consultations and trainings for Internet Service Providers(ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland, Iran, South Africa, Swaziland, Cote Dlvoire, Syria, Uzbekistan, New Zealand and countries over the world.As achievement, Truman has successfully completed 100+ IT network projects for Bank, Hotel and Factory within 5 years.Truman is certified in PMP, Cisco CCNP, CCIP, CCDP, HP Ase and Huawei HCNP, HCIE R&S, HCNA Cloud, HCNA Security, etc.
James Lee Kin Nam: James Lee Kin Nam is a ACTA certified trainer. James has more than 20 years of progressive training experience in both corporate enterprises and educational institutes. He is certified by Adobe as an Adobe Certified Expert, Instructor and Web Specialist. He holds an Advanced Certificate in Learning and Performance (ACLP Certified Trainer / Assessor) in adult training. He is also an MOE Registered Instructor. Graduated in the area of Computer Studies and Multimedia Development, he specializes in graphics, animation and web technologies.
He was a former Adjunct Lecturer for Singapore Polytechnic, Web Developer for Nanyang Technological University (NTU) and Social Media & Content Specialist for Equinet Academy. He is currently an External Consultant & Training Associate at Boston Consulting Group.
Customer Reviews (26)
- will recommend Review by Course Participant/Trainee
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All is well. Nothing to improve.1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
Thanks to Truman for his patience in answering so many questions. (Posted on 6/8/2020) - Mr Truman Ng is very patient and helpful Review by Course Participant/Trainee
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Mr Truman Ng is very patient and helpful. He understand our difficulties as an older person and who is a beginner trying to learn programming courses. I am really happy to have him as my Trainer. (Posted on 4/14/2020)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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. (Posted on 10/7/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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The trainer could revise the notes to be in line with the hands-on so that participants would be able to refer after the course.1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
-The venue is a bit cramp for the trainer to move around in the event if participant have issues with their hands-on. Since there are only 5 partipants during the session, suggest to remove the last row table and chairs and maintain only 2 rows of table sufficient for 5 pax and easier for trainer to move.
- course is good as 90% is hand-on which is what pax wants (Posted on 8/21/2019) - Will Recommend Review by Course Participant/Trainee
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. (Posted on 8/5/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Excellent chatbot class Review by Course Participant/Trainee
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A 5-star course content for chatbot class (Posted on 7/20/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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so far so good1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
I like the hands-on style of teaching, very good! (Posted on 7/17/2019) - Might Recommend Review by Course Participant/Trainee
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Internet Speed (Posted on 7/17/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Might Recommend Review by Course Participant/Trainee
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Stick to the examples and hands on activity in the slides (Posted on 6/26/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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. (Posted on 6/26/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Might Recommend Review by Course Participant/Trainee
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Some examples, casestudy of chatbots (Posted on 4/16/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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Good (Posted on 12/19/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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Trainer was able to adjust the course learning outcomes to meet individual needs. (Posted on 11/4/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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The training space was little crowded, make sure to have less participants as per the training room size. (Posted on 10/17/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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For course content- more hands on work that does not include "follow along" would ensure students would be able to remember and understand how to do this on their own. Also- more detail into "contexts" would be helpful. (Posted on 10/2/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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It’s perfect (Posted on 10/1/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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. (Posted on 10/1/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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. (Posted on 10/1/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Might Recommend Review by Course Participant/Trainee
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. (Posted on 10/1/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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. (Posted on 9/19/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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