ITIL 4 Foundation Exam Prep (Voucher Included)

Topic 1: Key Concepts of Service Management 

• Value and Value Co-Creation
• Organizations, Service providers, Service consumers, and other stakeholders
• Products and Services
• Service Relationships
• Outcomes, Costs, Risks, and Utility & Warranty 

Topic 2: ITIL Guiding Principles 

• Focus on Value
• Start Where You Are  
• Progress Iteratively with Feedback  
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate

Topic 3: The Four Dimensions of Service Management 

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes 

Topic 4 The Service Value System

• ITIL service value system
• Plan
• Improve
• Engage
•  Design & transition
• Obtain/build
• Deliver & support

Topic 5: ITIL Practices 

• ITIL Practices
• Continual improvement
• Change enablement
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management

Practice Exam

PeopleCert Exam Voucher 

1: Visit https://www.peoplecert.org/
2: Create your PeopleCert Account. If you already have one, please sign in.
3: Enter the PeopleCert Voucher Code provided to you. Access your eBook in the My eBooks tab and Schedule your Exam in the Overview tab.
4: Access your training in My Trainings tab.

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

• IT Service Manager
• ITIL Consultant
• IT Project Manager
• IT Operations Manager
• Service Desk Analyst
• Change Manager
• Incident Manager
• Problem Manager
• IT Quality Analyst
• IT Compliance Officer
• IT Governance Specialist
• Configuration Manager
• IT Risk Manager
• Business Continuity Manager
• Service Level Manager
• IT Auditor
• Process Improvement Specialist
• IT Infrastructure Manager
• IT Support Technician
• IT Resource Planning Analyst

Praveen Dayal: Praveen Dayal is a ACTA certified trainer. Praveen Dayal have over 30 years of experience in PMP,PMI-ACP,CISA,CISM,CRISC and CDPSE. Praveen Dayal  Have designed solutions for Banking & Finance, ICT, Manufacturing industry verticals and are facilitating training programs such as Project Management (PMP, ACP, ASM, pMF), Risk Management (PMI-RMP, CRISC), Information and Cyber Security (CISM, CSA) and IS Audits and Compliance (CISA).

Peter Cheong :  I am a ACLP certied trainer. Specialise In IT related knowlege and conduct IT Training which Include Microsoft Window Server Technology (Wintel) and Linux - Centos/Red Hat. Comptia ,ITIL , Motorola Solution Trunking System and Cisco Networking. I was worked in Motorola Solutions Conduct Motorola Astro 25 Trunking System For Police Force Malaysia (RMPnet),Taiwan Navy, Indonesia METRO POLDA (Police Force). After that I Join As IT Group Manager For W-Group which include 17 subsidiaries Companies in Real Estate Developer,Plantation, Building Management Services ,Contruction and also Fiber Opti Service Provider in Sabah,Malaysia.

Zahari Mohd (Zack): Zack is a ACTA-certified Trainer and a PMI Authorized Training Partner Instructor (PMP), with experience in training materials development & delivery to adult professionals. Excellent facilitation skills to ensure fun & engaging learning. Specialty topics include those related to Project Management, Six Sigma, Personal Development, Quality Assurance, and IT Processes. Have done global and regional face-to-face classroom training, and live virtual training, and facilitating “team-building” activities. He do project Management and Quality Assurance, for example, a certified Project Management Professional (PMP), a certified Scrum Master and a certified Software Quality Assurance (CSQA) professional, with a proven track record of delivery, organizational development based on strong strategic vision and demonstrated ability to coach/mentor project teams. He have more than 35 years of working experience, with the last eight (8) years fully in Training and Facilitating. Strong interpersonal and communication skills, highly adaptable with the ability to work effectively with a wide range of professional levels.Excellent ability to develop, implement, and evaluate training plans, curricula, and methodology.Excellent ability in getting voice of the customer and converting them into develop, implement, and institutionalize processes, policies and procedures, as part of continuous process improvements. Deep knowledge in various project mgmt, software development and quality methodologies such as PMBOK, SDLC, CMMi, Six Sigma, ISO, CBOK requirements. 

Truman Ng: I am a ACLP certified trainer. With In-depth and diversified experiences from Project Management DevOps, Blockchain, Project Management, Education, IT and even Numerology, I am passionate to meet good people and generate new ideas, in pursuit of realization of better world!