WSQ - Build a Generative AI LLM-Powered Chatbot to Enhance Customer Service

Topic 1: No-Code LLM-Powered Chatbots

• What is Large Language Models (LLM) and Generative AI (GAI)
• Use cases of LLM-powered chatbots
• Evaluate various No-code LLM-powered chatbot builders

Topic 2: Build a LLM-Powered Chatbot 

• Fundamentals of building a LLM-powered chatbot with visual chatbot builder
• Testing the performance of chatbot
• Optimizing the chatbot’s performance

Topic 3: Deploy and Evaluate LLM-powered Chatbot 

• Deploy chatbot on various channels
• Basic Javascript script for website deployment
• Evaluate the benefits and trade-offs of implementing chatbot

Final Assessment 

• Written Assessment - Short Answer Questions (WA-SAQ)
• Practical Performance (PP)

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Softtware: Windows / Mac

Hardware: Laptop

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

• Customer Service Manager
• Chatbot Developer
• AI Product Manager
• Digital Marketing Specialist
• Customer Experience Strategist
• IT Support Specialist
• Web Developer
• AI Implementation Consultant
• Technical Support Engineer
• Chatbot Design Consultant
• UX/UI Designer for Chatbots
• Data Analyst
• Software Engineer
• Business Analyst
• Innovation Manager
• Project Manager
• AI Researcher
• Customer Insights Analyst
• Quality Assurance Engineer
• E-commerce Manager

Teh Siew Yee: Teh Siew Yee is a seasoned leader in data science and digital transformation, with over 20 years of experience driving organisational strategy, talent development, and the design of data ecosystems across Asia Pacific and global markets. He has successfully led cross-geographical teams and collaborated with industry leaders from the US, UK, China, India, Japan, South Korea, Australia, and beyond, focusing on leveraging data to achieve business objectives and optimize operations.

With expertise spanning predictive modeling, machine learning, deep learning, and IoT, he has hands-on experience in data architecture, engineering, and analytics. He has also developed comprehensive training programs, equipping all levels of an organisation— from C-suite to working-level employees— with the skills needed for digital transformation. His industry experience covers sectors such as tech, education, finance, aerospace, and eCommerce, making him a sought-after expert in data-driven business strategy.

Truman Ng: Truman Ng is a ACTA certified trainer that graduated with Bachelor Degree in Electrical Engineering from NUS in year 2002. He designed Artificial Intelligence (AI) controller for DC-DC Power Convertor by using Fuzzy Logic and Neural Network (NN) as his university Final Year Project.

Truman has over 15 years project experiences across Database & Web Design, PLC machinery, Data Center Design , Structure Cabling System(SCS) and Enterprise Network Design and Implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual team from the US in handling network design and projects in the States.

Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of Cloud SaaS, IaaS & PaaS and Software Defined Network (SDN), VoIP and Internet Security. He was engaged by Huawei Global Training Center to provide 60+ consultations and trainings for Internet Service Providers(ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland, Iran, South Africa, Swaziland, Cote Dlvoire, Syria, Uzbekistan, New Zealand and countries over the world.As achievement, Truman has successfully completed 100+ IT network projects for Bank, Hotel and Factory within 5 years.Truman is certified in PMP, Cisco CCNP, CCIP, CCDP, HP Ase and Huawei HCNP, HCIE R&S, HCNA Cloud, HCNA Security, etc.

James Lee Kin Nam: James Lee Kin Nam is a ACTA certified trainer. James has more than 20 years of progressive training experience in both corporate enterprises and educational institutes. He is certified by Adobe as an Adobe Certified Expert, Instructor and Web Specialist. He holds an Advanced Certificate in Learning and Performance (ACLP Certified Trainer / Assessor) in adult training. He is also an MOE Registered Instructor. Graduated in the area of Computer Studies and Multimedia Development, he specializes in graphics, animation and web technologies.

He was a former Adjunct Lecturer for Singapore Polytechnic, Web Developer for Nanyang Technological University (NTU) and Social Media & Content Specialist for Equinet Academy. He is currently an External Consultant & Training Associate at Boston Consulting Group.