WSQ - Certified Lean Six Sigma Black Belt (CLSSBB) Training

Topic 1: Overview of Six Sigma and Define Phase

• Overview of Six Sigma
  • Introduction to continuous improvement and quality
  • Introduction to Six Sigma and Lean
  • Identify Six Sigma projects
  • Six Sigma role players
  • DMAIC workflows

• Define Phase
  • Overview of Define phase
  • Define SMART Goal
  • SiPOC
  • VOC and CTQ
  • Create a Project Charter
  • Project acceptability and CAP tools

Topic 2: Measure Phase 

• Overview of Measure phase
• Data collection plan
• Process Maps and Value Stream Map (VSM)
• Takt time
• Types of data
• XY matrix
• Data collection plan
• Measurement System Analysis (MSA)
• Sampling techniques
• Overview of descriptive statistics and statistical charts
• Determine baseline performance

Topic 3: Analyze Phase 

• Overview of Analyze Phase
• Root Cause Analysis
• 5W, Fishbone Diagram, Pareto Analysis
• Hypothesis Testing

Topic 4: Improve Phase 

• Overview of Improve Phase
• Six Sigma Improvement Tools – Brainstorming, Assumption Busting
• Failure Mode Effect Analysis (FMEA)
• Design of Experiment (DOE)
• Error Proofing, 5S, Kaizen, Just-In-Time
• Weight Criteria Selection Matrix, Pugh Matrix
• Cost Benefit Analysis

Topic 5: Control Phase 

• Overview of Control Phase
• Source of Variations and Process Control
• Process Capabilities and Statistical Process Control
• Control Charts
• Control Plan

FInal Assessment

• Written Assessment (Short Answer Questions)
• Case Study

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Year Group : 21-65 years old

Minimum Software/Hardware Requirement

Software:

You will need a AWS account (Credit Card is required).

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.

2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.

3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.

4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.

5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.

6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.

7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.

8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $109.00 (inclusive of 9% GST).

9. The assessor can help the candidate with writing and lodging the appeal.

10. The assessment manager will collect information from the candidate & assessor and give a final decision.

11. A record of the appeal and any subsequent actions and findings will be made.

12. An Assessment Appeal Panel will be formed to review and give a decision.

13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.

14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.

15. Please click the link below to fill up the Candidates Appeal Form. https://forms.gle/AJTJdJTZ9XTs9jqt7

• Six Sigma Black Belt Consultant
• Process Improvement Manager
• Quality Assurance Manager
• Operational Excellence Manager
• Business Process Analyst
• Lean Six Sigma Project Manager
• Quality Control Engineer
• Production Manager
• Project Lead in Continuous Improvement
• Quality Systems Coordinator
• Industrial Engineer
• Supply Chain Quality Manager
• Manufacturing Engineer
• Process Improvement Specialist
• Data Analyst for Quality Metrics
• Business Analyst in Process Optimization
• Operations Manager
• Lean Six Sigma Trainer
• Process Control Specialist
• Performance Improvement Consultant

Ho Kum Chuen: Ho Kum Chuen is a ACTA certified trainer. Ho Kum Chuen is an accomplished six sigma MBB with more than 15 years experience in process improvement with a multinational company. During these years he had trained hundreds of black belts and green belts in lean and six sigma methodology. His experience also include the training and consultation of the IATF16949 core tools ( APQP, FMEA, MSA, SPC and PPAP) to meet the required certification.

A Chartered Engineer registered in UK , Kum Chuen had also held various engineering managerial positions in the electronic manufacturing industries.

Stefan Tan: Stefan is a ACTA- certified trainer. With an extensive background in supply chain operations, Management and strategy I am passionate about driving business performance through a strategic focus on driving value for customers and supply partners. His skills are supported by a strong commercial understanding and the ability to build and lead high performing teams across multiple countries with complex stakeholder structures (in both government and private sector). He is experienced in leading large scale projects and have led the development and implementation of best practice and process improvements. A strategic thinker who can challenge the status quo and drive innovative change. Strong problem solving and communication skills enable me to effectively communicate and engage with all levels within the organisation

Mark Tan Kee Tchuan: Mark Tan Kee Tchuan is a Lean Six Sigma Master Black Belt practitioner with over 20 years of experience in organizational transformation and operational process improvement. He specializes in leveraging Lean and Six Sigma methodologies to optimize both operational and transactional environments, leading cross-functional projects to drive standardization, efficiency, and business outcomes. Mark has successfully implemented process redesign and resource optimization strategies, delivering measurable improvements across various sectors including logistics, manufacturing, service, and healthcare.

With 6 years of industry consulting experience, Mark has built a strong business network through successful project delivery. He is also a Certified Scrum Master with over a decade of project management experience, overseeing large-scale system implementations, benchmarking, and cost optimization initiatives. Passionate about digitalization and automation, Mark has led RPA projects and applied design thinking to enhance user experience. His recent focus includes HR and enterprise-wide process re-engineering, where he leads continuous improvement initiatives and trains professionals in Lean Six Sigma. In addition, he has been an adjunct faculty member at Singapore Institute of Technology (SIT) since 2016, certifying Yellow Belt students in continuous improvement.

Zahari Mohd (Zack): Zack is a ACTA-certified Trainer and a PMI Authorized Training Partner Instructor (PMP), with experience in training materials development & delivery to adult professionals. Excellent facilitation skills to ensure fun & engaging learning. Specialty topics include those related to Project Management, Six Sigma, Personal Development, Quality Assurance, and IT Processes. Have done global and regional face-to-face classroom training, and live virtual training, and facilitating “team-building” activities. He do project Management and Quality Assurance, for example, a certified Project Management Professional (PMP), a certified Scrum Master and a certified Software Quality Assurance (CSQA) professional, with a proven track record of delivery, organizational development based on strong strategic vision and demonstrated ability to coach/mentor project teams. He have more than 35 years of working experience, with the last eight (8) years fully in Training and Facilitating. Strong interpersonal and communication skills, highly adaptable with the ability to work effectively with a wide range of professional levels.Excellent ability to develop, implement, and evaluate training plans, curricula, and methodology.Excellent ability in getting voice of the customer and converting them into develop, implement, and institutionalize processes, policies and procedures, as part of continuous process improvements. Deep knowledge in various project mgmt, software development and quality methodologies such as PMBOK, SDLC, CMMi, Six Sigma, ISO, CBOK requirements.

Khoo Yong: Khoo Yong graduated from NTU with a bachelor degree in Mechanical and Production Engineering. Currently, working as a principal engineer in one of the top 3 Semiconductor Manufacturing Pure-Play Foundry in the world, he is a statistician support Operations and Engineering, driving the Statistical Process Control Program in the Fab. He specializes in Statistics , basic Excel and advance Excel, including excel macro coding. He regularly conduct Statistical Process Control Courses in the company. He is a certified ACTA Trainer ( Advance Certificate in Training and Accessing) as well as a certified Black Belt.