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WSQ - CompTIA Certified A+ Training

WSQ - CompTIA Certified A+ Training

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The WSQ CompTIA A+ Training course provides foundational knowledge and skills essential for IT support roles. You will learn to support various operating systems, utilize troubleshooting methodologies, and manage files, disks, and devices within Windows environments. This course emphasizes hands-on experience in diagnosing and resolving technical issues in network operations.

Additionally, you will gain expertise in installing and configuring PC components, ensuring safety procedures are followed, and connecting peripheral devices. Topics such as troubleshooting display and multimedia devices, managing storage, and securing workstations and data are covered comprehensively. By the end of the course, you will be well-equipped to perform advanced infrastructure configurations, develop action plans for upgrades, and improve user experience through efficient IT support practices.

Learning Outcomes

By end of the course, learners should be able to:

LO1: Diagnose technical issues in network operations and implement procedures to resolve root causes.
LO2: Troubleshoot technical issues and perform advanced infrastructure configurations.
LO3: Develop action plans for upgrades and propose improvement ideas based on user needs.
LO4: Test infrastructure systems and organize information for developing user guides.

Course Brochure

Download WSQ - CompTIA Certified A+ Training Brochure

Skills Framework

This course follows the guideline of Infrastructure Support ICT-OUS-3007-1.1 under ICT Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.
External Certification - The participant will be able to attempt the CompTIA certification exam after attending this course. Upon passing the exam, you will receive the CompTIA A+ certification. The CompTIA A+ certification validates a comprehensive range of IT skills including hardware, software, networking, security, and troubleshooting. It is widely recognized as a credential for entry-level IT support positions, confirming proficiency in fundamental technical tasks and procedures.

We are Authorized CompTIA Delivery Partner

Certification Exam at Pearson Vue

Once you are prepared for the exam, you can register for the certification here. We are Authorised Pearson Vue Testing Center. You can take the certification exam at our test center.

Exam Voucher

This course include a Autodesk Exam Voucher at Our Pearson Vue Test Center. You can purchase the exam voucher (one of the lowest prices in Singapore) at CompTIA Certification Exam Vouchers for A+, Data+.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$2,000.00	$180.00	$1,180.00	$780.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

Course Code: TGS-2024048317

Post-Course Support

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Course Cancellation/Reschedule Policy

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commerce.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom

Course Details

Topic 1: Supporting Operating Systems

Identify Common Operating Systems
Troubleshooting Methodology
Use Windows Features and Tools
Manage Files in Windows
Manage Disks in Windows
Manage Devices in Windows

Topic 2: Installing and Configuring PC Components

Use Appropriate Safety Procedures
PC Components
Common Connection Interfaces
Install Peripheral Device

Topic 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices

Install and Configure Display Devices
Troubleshoot Display Devices
Install and Configure Multimedia Devices

Topic 4: Installing, Configuring, and Troubleshooting Storage Devices

Install System Memory
Install and Configure Mass Storage Devices
Install and Configure Removable Storage
Configure RAID
Troubleshoot Storage Devices

Topic 5: Installing, Configuring, and Troubleshooting Internal System Components

Install and Upgrade CPUs
Configure and Update BIOS/UEFI
Install Power Supplies
Troubleshoot Internal System Components
Configure a Custom PC

Topic 6: Installing, Configuring, and Maintaining Operating Systems

Configure and Use Linux
Configure and Use macOS
Install and Upgrade Operating Systems
Maintain OSs

Topic 7: Maintaining and Troubleshooting Microsoft Windows

Install and Manage Windows Applications
Manage Windows Performance
Troubleshoot Windows

Topic 8: Network Infrastructure Concepts

Wired Networks
Network Hardware Devices
Wireless Networks
Internet Connection Types
Network Configuration Concepts
Network Services

Topic 9: Configuring and Troubleshooting Networks

Configure Network Connection Settings
Install and Configure SOHO Networks
Configure SOHO Network Security
Configure Remote Access
Troubleshoot Network Connections
Install and Configure IoT Devices

Topic 10: Managing Users, Workstations, and Shared Re-sources

Manage Users
Configure Shared Resources
Configure Active Directory Accounts and Policies

Topic 11: Implementing Client Virtualization and Cloud Com-puting

Configure Client-Side Virtualization
Cloud Computing Concept

Topic 12: Security Concepts

Logical Security Concepts
Threats and Vulnerabilities
Physical Security Measures

Topic 13: Securing Workstations and Data

Implement Security Best Practices
Implement Data Protection Policies
Protect Data During Incident Response

Topic 14: Troubleshooting Workstation Security Issues

Detect, Remove, and Prevent Malware
Troubleshoot Common Workstation Security Issues

Topic 15: Supporting and Troubleshooting Laptops

Use Laptop Features
Install and Configure Laptop Hardware
Troubleshoot Common Laptop Issues

Topic 16: Supporting and Troubleshooting Mobile Devices

Mobile Device Types
Connect and Configure Mobile Device Accessories
Configure Mobile Device Network Connectivity
Support Mobile Apps
Secure Mobile Devices
Troubleshoot Mobile Device Issues

Topic 17: Installing, Configuring, and Troubleshooting Print Devices

Maintain Laser Printers
Maintain Inkjet Printers
Maintain, Impact, Thermal, and 3D Printers
Install and Configure Printers
Troubleshoot Print Device Issues
Install and Configure Imaging Devices

Topic 18: Implementing Operational Procedures

Environmental Impacts and Controls
Create and Maintain Documentation
Use Basic Change Management Best Practices
Implement Disaster Prevention and Recovery Methods
Basic Scripting Concepts
Professionalism and Communication

Final Assessment

Written Assessment - Short Answer Questions (WA-SAQ)
Practical Performance (PP)

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Hardware Requirements

Devices: The course can be taken on a PC, Mac, or Chromebook. However, some labs require a Windows environment, so access to a Windows 10 or later OS is necessary for specific assignments.
Internet: A reliable high-speed Internet connection is essential for accessing online materials and participating in virtual labs.

Software Requirements

Operating Systems: Windows 10 or later for PC users, macOS 10.6 or later for Mac users, and Chromebook 113 or later.
Browsers: Latest versions of Google Chrome or Mozilla Firefox are preferred, but Microsoft Edge and Safari are also compatible

Exam Details

CompTIA A+ Exams: To receive the certification, participants must pass two exams: Core 1 (220-1101) and Core 2 (220-1102).
Exam Format: Each exam consists of up to 90 questions, including multiple-choice questions, drag-and-drops, and performance-based questions.
Duration: Each exam lasts 90 minutes.
Passing Scores: Core 1 requires a score of 675 out of 900, and Core 2 requires a score of 700 out of 900

Appeal Process

The candidate has the right to disagree with the assessment decision made by the assessor.
When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
The candidate must lodge the appeal within 7 days, giving reasons for appeal
The assessor can help the candidate with writing and lodging the appeal.
he assessment manager will collect information from the candidate & assessor and give a final decision.
A record of the appeal and any subsequent actions and findings will be made.
An Assessment Appeal Panel will be formed to review and give a decision.
The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
Please click the link below to fill up the Candidates Appeal Form.

Job Roles

IT Support Specialist
Desktop Support Technician
Technical Support Specialist
Help Desk Technician
Network Support Technician
Field Service Technician
System Support Specialist
Junior System Administrator
IT Technician
Computer Support Specialist
End User Computing Technician
Service Desk Analyst
IT Operations Technician
Hardware Technician
IT Field Engineer
Network Operations Center (NOC) Technician
Systems Administrator
IT Consultant
Technical Analyst
Technical Support Engineer

Trainers

Alec Tan: Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Peter Cheong : I am a ACLP certied trainer. Specialise In IT related knowlege and conduct IT Training which Include Microsoft Window Server Technology (Wintel) and Linux - Centos/Red Hat. Comptia ,ITIL , Motorola Solution Trunking System and Cisco Networking. I was worked in Motorola Solutions Conduct Motorola Astro 25 Trunking System For Police Force Malaysia (RMPnet),Taiwan Navy, Indonesia METRO POLDA (Police Force). After that I Join As IT Group Manager For W-Group which include 17 subsidiaries Companies in Real Estate Developer,Plantation, Building Management Services ,Contruction and also Fiber Opti Service Provider in Sabah,Malaysia.

Customer Reviews (7)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 11/18/2019)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 11/18/2019)