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WSQ - Dialogflow AI Chatbot Platform Management for Beginners

WSQ - Dialogflow AI Chatbot Platform Management for Beginners

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Embark on an exciting journey into the world of AI chatbots with our Dialogflow course tailored for beginners. This course equips you with foundational knowledge and practical skills in building and managing chatbots using Dialogflow. You'll learn how to create conversational agents, implement natural language understanding, and use the Dialogflow Console effectively.

The course also offers strategic insights into enhancing user experience through conversational design. You'll learn how to tailor the conversational flow, integrate with various platforms, and analyze chatbot performance metrics. By mastering these essential aspects, you will be well-prepared to create a more intuitive and responsive AI chatbot, thereby boosting customer engagement and satisfaction.

Learning Outcomes

By the end of the course, learners will be able to

Determine AI chatbot strategy
Develop AI chatbot content and Integrate to media platforms
Develop AI chatbot implementation plan
Evaluate AI chatbot performance

Course Brochure

Download WSQ - Dialogflow AI Chatbot Platform Management for Beginners Brochure

Skills Framework

This course follows the guideline of Platforms Management TOU-PRE-4003-1.1-1 TSC under Tourism Skills Framework

Certification

Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.
OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$350	$31.50	$206.50	$136.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

Course Code: TGS-2020504243

Post-Course Support

We provide free consultation related to the subject matter after the course. Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts and get back to you asap.

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

Topic 1 AI ChatBot 101

What are Chatbots?
Types of Chatbots
Benefits of AI Chatbots
Principles of Chatbot Design
Tools/Frameworks for Chatbot
Introduction to Google Cloud and Dialogflow

Topic 2: AI Chatbot Development with Dialogflow

Agents
Intents & Entities
Actions & Parameters
Responses
Rich Messages & Custom Payload
Follow Up Intents & Contexts
Events
Fulfilment
Platforms Integration

Topic 3: Chatbot Implementation Plan

Chatbot Implementation Strategy
Design Thinking Methodology

Topic 4: Chatbot Evaluation and Analytics

Chatbot Metrics and Analytics
Chatbot Monitoring & Improvement

Mode of Assessment

Practical Performance (PP)
Oral Questioning (OQ)

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.
Minimum 18 years old

Minimum Software/Hardware Requirement

Software:

You can download and install the following software:

Google Cloud Dialogflow

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents of age 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Job Roles

Chatbot Developer
Content Strategist
Customer Experience Manager
Digital Marketing Specialist
AI Solutions Architect
Technical Writer (for chatbot scripts)
Customer Support Manager
UX Designer
Product Manager
Digital Transformation Specialist
CRM Specialist
E-commerce Operations Manager
IT Project Manager
Business Analyst (focusing on customer engagement)
User Interface Designer (for chat interfaces)

Trainers

Truman Ng: Truman Ng is a ACTA certified trainer that graduated with Bachelor Degree in Electrical Engineering from NUS in year 2002. He designed Artificial Intelligence (AI) controller for DC-DC Power Convertor by using Fuzzy Logic and Neural Network (NN) as his university Final Year Project.

Truman has over 15 years project experiences across Database & Web Design, PLC machinery, Data Center Design , Structure Cabling System(SCS) and Enterprise Network Design and Implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual team from the US in handling network design and projects in the States.

Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of Cloud SaaS, IaaS & PaaS and Software Defined Network (SDN), VoIP and Internet Security. He was engaged by Huawei Global Training Center to provide 60+ consultations and trainings for Internet Service Providers(ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland, Iran, South Africa, Swaziland, Cote Dlvoire, Syria, Uzbekistan, New Zealand and countries over the world.As achievement, Truman has successfully completed 100+ IT network projects for Bank, Hotel and Factory within 5 years.Truman is certified in PMP, Cisco CCNP, CCIP, CCDP, HP Ase and Huawei HCNP, HCIE R&S, HCNA Cloud, HCNA Security, etc.

Noel Lou: Noel Lou is a ACTA certified trainer. Experienced Mentor with a demonstrated history of working in the education management industry. Skilled in IOS, Unity3D, Python, Microsoft Excel, Customer Service, and Microsoft Word. Strong professional with a Bachelor’s Degree focused in Marine offshore engineering from Newcastle University.

James Lee Kin Nam: James Lee Kin Nam is a ACTA certified trainer. James has more than 20 years of progressive training experience in both corporate enterprises and educational institutes. He is certified by Adobe as an Adobe Certified Expert, Instructor and Web Specialist. He holds an Advanced Certificate in Learning and Performance (ACLP Certified Trainer / Assessor) in adult training. He is also an MOE Registered Instructor. Graduated in the area of Computer Studies and Multimedia Development, he specializes in graphics, animation and web technologies.

He was a former Adjunct Lecturer for Singapore Polytechnic, Web Developer for Nanyang Technological University (NTU) and Social Media & Content Specialist for Equinet Academy. He is currently an External Consultant & Training Associate at Boston Consulting Group.

Customer Reviews (58)

will recommend Review by Course Participant/Trainee

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. (Posted on 5/11/2024)

will recommend Review by Course Participant/Trainee

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3. How do you find the training environment

.. (Posted on 5/1/2024)

will recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 9/19/2023)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
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3. How do you find the training environment

. (Posted on 9/19/2023)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
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3. How do you find the training environment

. (Posted on 9/19/2023)

will recommmend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/19/2023)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/19/2023)

will recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
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3. How do you find the training environment

. (Posted on 3/15/2023)

might recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 3/1/2023)

will recommend Review by Course Participant/Trainee

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Require longer time to practice and learn (Posted on 3/1/2023)

Its perfect Review by Course Participant/Trainee

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3. How do you find the training environment

Truman is patient and professional. I will go back to his courses again. (Posted on 11/8/2022)

will recommend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

the length of the course (Posted on 9/6/2022)

wil recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment

. (Posted on 9/6/2022)

will recommend Review by Course Participant/Trainee

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3. How do you find the training environment

. (Posted on 9/6/2022)

Thank you Review by Course Participant/Trainee

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3. How do you find the training environment

The trainer is a bit too fast that I can't catch up. He should go a bit slower. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

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. (Posted on 9/6/2022)

might recommend Review by Course Participant/Trainee

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. (Posted on 9/6/2022)

Very fun Review by Course Participant/Trainee

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Have team activity (Posted on 9/6/2022)

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About Us

Tertiary Courses, founded in 2014, specializes in providing modular, skill-based courses tailored to Industry 4.0. We are WSQ Approved Training Organization (ATO), and IBF Approved ATO.. We are also Authorized Microsoft Learning Partner, Autodesk Authorized Training Center (ATC), Pearson Vue Authorized Test Center and Kryterion Authorized Testing Center. We offer a comprehensive range of training, certification prep and certification exam services. Additionally, we are a registered supplier with Singapore GeBiz, further solidifying our position as a trusted educational institution in the region.

Training Grants and Subsidies

We have various grants and subsidies for different courses. Please check the respective funding available on individual course page.

WSQ: Company and Singaporeans/PR can apply WSQ 70-90% funding depending on eligibility
SkillsFuture Enterprise Credit (SFEC) - Eligible Singapore-registered companies can tap on $10000 SFEC to cover up to 90% of out-of-pocket expense
SkillsFuture Credit: All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses.
IBF-STS Companies and Singaporeans/PR can apply IBF-STS 70-90% funding depending on eligibility
UTAP: NTUC members enjoy 50% subsidy for unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP
SGTech STAR Fund: SGTECH members enjoy $500 grant per pax for SGTech STAR courses