WSQ - Continuous Process Improvement with FMEA

Topic 1: Introduction to Continuous Process Improvement

• Create a Culture of Continuous Process Improvement
• Implement and Manage Continuous Process Improvement with PDCA Cycle

Topic 2: Root Cause Analysis

• Fishbone Diagram Analysis
• Fault Tree Analysis
• 5W technique

Topic 3: Design and Apply FMEA

• What is Failure Modes and Effects Analysis (FMEA)?
• Benefits of FMEA
• FMEA Steps
• Criticality/Risk Analysis (Prioritization)
• Design FMEA Forms and Examples
• Identify Corrective Actions

Topic 4: Identify Improvement Opportunities

• Identify Improvement Opportunities
• Discuss and Direct Improvement Opportunities

Topic 5: Manage Continuous Improvement with Process Control Plan

• Evaluate Improvement Processes
• Process Control Plan (PCP)
• PCP Template and Examples

Final Assessment

• Written Assessment - Short Answer Questions (WA-SAQ)
• Practical Performance (PP)

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
9. The assessor can help the candidate with writing and lodging the appeal.
10. he assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.

• Process Engineer
• Quality Assurance Manager
• Manufacturing Engineer
• Operations Manager
• Continuous Improvement Specialist
• Reliability Engineer
• Production Supervisor
• Risk Management Specialist
• Lean Six Sigma Black Belt
• Quality Control Specialist
• Product Development Engineer
• Maintenance Manager
• Supply Chain Analyst
• Industrial Engineer
• Process Optimization Consultant

Ho Kum Chuen: Ho Kum Chuen is a ACTA certified trainer. Ho Kum Chuen is an accomplished six sigma MBB with more than 15 years experience in process improvement with a multinational company. During these years he had trained hundreds of black belts and green belts in lean and six sigma methodology. His experience also include the training and consultation of the IATF16949 core tools ( APQP, FMEA, MSA, SPC and PPAP) to meet the required certification. A Chartered Engineer registered in UK , Kum Chuen had also held various engineering managerial positions in the electronic manufacturing industries. 

Darwin Ng: Darwin is an ACTA-certified facilitator. He graduated with NUS Bachelor of Electrical Engineering(Honours). He have more than 15 years in the semiconductor industry. Resposible engineering roles such as Process, Product, Integration, Yield, and Defects Analysis. He is specialise in Defects analysis. Have the experience in trainings to engineers in Product design, circuit driving, process flows, defects analysis, and testing. In order to work more effectively and more  knowledge-sharing, he continue his learning in pursuing Masters in Nanoelectronics.

Mark Tan Kee Tchuan: Mark Tan Kee Tchuan is a Lean Six Sigma Master Black Belt practitioner with over 20 years of experience in organizational transformation and operational process improvement. He specializes in leveraging Lean and Six Sigma methodologies to optimize both operational and transactional environments, leading cross-functional projects to drive standardization, efficiency, and business outcomes. Mark has successfully implemented process redesign and resource optimization strategies, delivering measurable improvements across various sectors including logistics, manufacturing, service, and healthcare.

With 6 years of industry consulting experience, Mark has built a strong business network through successful project delivery. He is also a Certified Scrum Master with over a decade of project management experience, overseeing large-scale system implementations, benchmarking, and cost optimization initiatives. Passionate about digitalization and automation, Mark has led RPA projects and applied design thinking to enhance user experience. His recent focus includes HR and enterprise-wide process re-engineering, where he leads continuous improvement initiatives and trains professionals in Lean Six Sigma. In addition, he has been an adjunct faculty member at Singapore Institute of Technology (SIT) since 2016, certifying Yellow Belt students in continuous improvement.