WSQ - ITIL 4 Foundation Training

Topic 1: Key Concepts of Service Management 

• Value and Value Co-Creation
• Organizations, Service providers, Service consumers, and other stakeholders
• Products and Services
• Service Relationships
• Outcomes, Costs, Risks, and Utility & Warranty 

Topic 2: ITIL Guiding Principles 

• Focus on Value
• Start Where You Are  
• Progress Iteratively with Feedback  
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate

Topic 3: The Four Dimensions of Service Management 

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes 

Topic 4 The Service Value System

• ITIL service value system
• Plan
• Improve
• Engage
•  Design & transition
• Obtain/build
• Deliver & support

Topic 5: ITIL Practices 

• ITIL Practices
• Continual improvement
• Change enablement
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management

Final Assessment 

• Written Assessment (SAQ)
• Case Study (CS)

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Softtware: Windows / Mac

Hardware: Laptop

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

• IT Service Manager
• ITIL Consultant
• IT Infrastructure Manager
• Incident Manager
• Problem Manager
• Service Desk Analyst
• Change Manager
• Service Level Manager
• IT Operations Manager
• Network Administrator
• IT Support Specialist
• Systems Engineer
• IT Project Manager
• IT Quality Assurance Analyst
• Configuration Manager
• IT Risk Manager
• IT Compliance Officer
• IT Business Analyst
• IT Asset Manager
• Technical Support Engineer

Dr. Alfred Ang : Dr. Alfred Ang is the founder of Tertiary Courses. He is a serial entrepreneur. He founded OSWeb2Design Singapore Pte Ltd in 2007 offering web development, e-commerce store development, graphics design, ebook publishing, mobile apps development, and digital marketing services. He established the first online gardening store in Singapore, Eco City Hydroponics Pte Ltd in 2000, offering a wide range of gardening products such as seeds, plant nutrients, hydroponics kits etc. Eco City Hydroponics has become the most popular and successful gardening store in Singapore. He founded Tertiary Infotech Pte Ltd in 2012 and transformed the business to a training platform, Tertiary Courses in 2014. Tertiary Courses offers a wide range of SkillsFuture courses for PMETs to upgrade their skills and knowledge. He also established Tertiary Courses Malaysia in 2016. He also founded Tertiary Robotics in 2015 offering Arduino, Raspberry Pi, Microbit and Robotics products

Dr. Alfred Ang earned his Ph.D. from National University of Singapore in 2000, majoring in Electrical and Electronics Engineering. He also completed an online MBA course with U21 Global based in Australia. He obtained his B.Sc (Hons) from National University of Singapore in 1992, majoring in Physics. He topped his Physics cohort for 3 consecutive years and funded his degree study with Book price, awards and tuition. He has worked in Defence, Electronics and Semiconductor Industries. His current interests include Machine Learning, Deep Learning, Artificial Intelligence, Internet of Things, Robotics and Programming.

Dr. Alfred Ang is IBM certified instructor for AI Practitioners course. He is a ACTA certified trainer and DACE certified curriculum developer. He was Distinguished Toastmasters (DTM) and Senior Member of IEEE. He has published more than 20 peer reviewed papers and co-inventors for more than 20 inventions.

Peter Cheong :  I am a ACLP certied trainer. Specialise In IT related knowlege and conduct IT Training which Include Microsoft Window Server Technology (Wintel) and Linux - Centos/Red Hat. Comptia ,ITIL , Motorola Solution Trunking System and Cisco Networking. I was worked in Motorola Solutions Conduct Motorola Astro 25 Trunking System For Police Force Malaysia (RMPnet),Taiwan Navy, Indonesia METRO POLDA (Police Force). After that I Join As IT Group Manager For W-Group which include 17 subsidiaries Companies in Real Estate Developer,Plantation, Building Management Services ,Contruction and also Fiber Opti Service Provider in Sabah,Malaysia.

Praveen Dayal: Praveen Dayal is a ACTA certified trainer. Praveen Dayal have over 30 years of experience in PMP,PMI-ACP,CISA,CISM,CRISC and CDPSE. Praveen Dayal  Have designed solutions for Banking & Finance, ICT, Manufacturing industry verticals and are facilitating training programs such as Project Management (PMP, ACP, ASM, pMF), Risk Management (PMI-RMP, CRISC), Information and Cyber Security (CISM, CSA) and IS Audits and Compliance (CISA).

Zahari Mohd (Zack): Zack is a ACTA-certified Trainer and a PMI Authorized Training Partner Instructor (PMP), with experience in training materials development & delivery to adult professionals. Excellent facilitation skills to ensure fun & engaging learning. Specialty topics include those related to Project Management, Six Sigma, Personal Development, Quality Assurance, and IT Processes. Have done global and regional face-to-face classroom training, and live virtual training, and facilitating “team-building” activities. He do project Management and Quality Assurance, for example, a certified Project Management Professional (PMP), a certified Scrum Master and a certified Software Quality Assurance (CSQA) professional, with a proven track record of delivery, organizational development based on strong strategic vision and demonstrated ability to coach/mentor project teams. He have more than 35 years of working experience, with the last eight (8) years fully in Training and Facilitating. Strong interpersonal and communication skills, highly adaptable with the ability to work effectively with a wide range of professional levels.Excellent ability to develop, implement, and evaluate training plans, curricula, and methodology.Excellent ability in getting voice of the customer and converting them into develop, implement, and institutionalize processes, policies and procedures, as part of continuous process improvements. Deep knowledge in various project mgmt, software development and quality methodologies such as PMBOK, SDLC, CMMi, Six Sigma, ISO, CBOK requirements. 

Truman Ng: Truman Ng is a ACTA certified trainer that graduated with Bachelor Degree in Electrical Engineering from NUS in year 2002. He designed Artificial Intelligence (AI) controller for DC-DC Power Convertor by using Fuzzy Logic and Neural Network (NN) as his university Final Year Project.

Truman has over 15 years project experiences across Database & Web Design, PLC machinery, Data Center Design , Structure Cabling System(SCS) and Enterprise Network Design and Implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual team from the US in handling network design and projects in the States.

Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of Cloud SaaS, IaaS & PaaS and Software Defined Network (SDN), VoIP and Internet Security. He was engaged by Huawei Global Training Center to provide 60+ consultations and trainings for Internet Service Providers(ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland, Iran, South Africa, Swaziland, Cote Dlvoire, Syria, Uzbekistan, New Zealand and countries over the world.
As achievement, Truman has successfully completed 100+ IT network projects for Bank, Hotel and Factory within 5 years.
Truman is certified in PMP, Cisco CCNP, CCIP, CCDP, HP Ase and Huawei HCNP, HCIE R&S, HCNA Cloud, HCNA Security, etc.